Terms & Conditions

Website: www.kenarhat.com | Facebook: www.facebook.com/kenarhat | Last Updated: [12 November 2026]

1. About Us and Acceptance of Terms

This website, www.kenarhat.com (the “Website”), together with our official Facebook page (www.facebook.com/kenarhat) and other official sales channels, is owned and operated by Kenarhat (“Kenarhat”, “we”, “us” or “our”), an e-commerce business dedicated to marketing Jashore’s branded and traditional food products, including Khejurer Gur (date palm jaggery), Akher Gur (sugarcane jaggery), honey, ghee, mustard oil, whole wheat flour, red flattened rice, puffed rice and similar items.

Registered / Operating Address: Jashore Software Technology Park, Jashore, Bangladesh Phone / WhatsApp: 01880060909 Email: kenarhat@gmail.com

By visiting, browsing, registering on, or placing an order through our Website or Facebook page, you confirm that you have read, understood and agreed to be bound by these Terms & Conditions (“Terms”), our Privacy Policy, and our Refund & Return Policy. If you do not agree, please do not use our services.

2. Eligibility

By using our services, you confirm that:

You are at least 18 years old, or you are using the Website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding contract under the laws of Bangladesh.
All information you provide to us (name, phone number, address, email) is true, accurate, current and complete.

3. Product Information

We make every effort to display accurate descriptions, images, weights, measures and prices of our products.
Many of our products are natural, seasonal and traditionally made (for example Khejurer Gur, honey and handmade puffed rice). Slight variations in colour, texture, aroma, taste, size, consistency and packaging between batches are normal and are not considered defects.
Natural honey may crystallise or thicken over time, and ghee and mustard oil may change texture with temperature. These are natural characteristics and do not indicate poor quality.
Product images are for illustration only. Actual packaging, labelling or presentation may differ.
Availability of seasonal products (such as fresh Khejurer Gur) depends on harvest and production cycles and may change without notice.
Nutritional, taste and health-related descriptions are for general information only and are not medical advice. Please read the label and consult a qualified professional if you have allergies or health conditions.

4. Pricing and Payment

All prices are shown in Bangladeshi Taka (BDT/৳) and, unless stated otherwise, include applicable VAT. Delivery charges are shown separately at checkout.
Prices, offers, discounts and delivery charges may change at any time without prior notice. The price applicable to your order is the price displayed at the time you place the order.
We accept the payment methods shown at checkout, which may include Cash on Delivery (COD), mobile financial services (such as bKash, Nagad, Rocket) and online card/bank payment through approved payment gateways.
For online payments, you must use a payment method that you are authorised to use. Kenarhat does not store your full card details or mobile banking PIN/OTP. Payments are processed securely by third-party gateways.
We reserve the right to request advance or partial payment for large, bulk, remote-area or high-value orders.
If a pricing or listing error is discovered (for example, an obviously incorrect price), Kenarhat may cancel the affected order and refund any amount paid, or offer you the option to proceed at the correct price.
Promotional prices, coupon codes, vouchers and offers are valid for the stated period or while stock lasts, cannot be combined unless stated, and have no cash value.

5. Placing and Accepting Orders

You may place an order through our Website, by phone/WhatsApp, or through our official Facebook page.
Placing an order is an offer to purchase. A contract is formed only when Kenarhat confirms the order by SMS, call, email, WhatsApp, Messenger or dispatches the product.
Our team may contact you by phone to verify your order, address or delivery details. Please keep your phone reachable.
Kenarhat may cancel or refuse any order, in full or in part, for reasons including:
- Product is out of stock or discontinued
- Incorrect, incomplete or unreachable delivery address or phone number
- Payment failure or non-confirmation of advance payment
- Suspected fraudulent, abusive or fake order activity
- Repeated refusal of deliveries or return of earlier orders
- Pricing or product information errors
- Delivery not possible to the requested location
If an order is cancelled after payment, the amount will be refunded in accordance with Section 8.
We may set minimum or maximum order quantities for certain products.

6. Shipping and Delivery

We deliver across Bangladesh through our own delivery team and/or third-party courier partners.
Estimated delivery time: [e.g., 1–3 working days inside Jashore/Dhaka; 3–5 working days for other areas]. These are estimates only and may vary due to location, weather, holidays, political situations, peak seasons (such as Eid and winter Khejurer Gur season) or other circumstances beyond our control.
Delivery charge: The delivery charge is calculated based on the quantity (and weight) of the products in your order and the regular rates of the third-party courier service used for delivery. The applicable charge is confirmed by our team before dispatch. If the courier changes its regular rates, the delivery charge may change accordingly. Free delivery offers, if any, apply only under the stated conditions.
Please provide a complete and accurate address with a working phone number. Kenarhat is not responsible for failed or delayed delivery caused by incorrect or incomplete information.
Once an order is handed over to a courier partner, delays caused by the courier are outside our control. We will, however, assist you in tracking and following up with the courier.
Risk of loss and damage passes to you upon delivery. Title to the goods passes to you upon full payment.
If you are not available to receive the order after reasonable attempts, the order may be returned to us. We may charge the delivery cost for re-delivery or cancel the order.

7. Inspection, Delivery Verification and Complaints

To help us resolve issues quickly and fairly, please follow these steps:

Check the package in front of the delivery person where possible, and verify that the seal is intact and the product matches your order.
Record a clear, continuous unboxing video (showing the sealed package, shipping label, opening and the product) when you open the parcel. This video is required as evidence for any damage, defect or wrong-item claim.
Report any problem within [24–48 hours] of receiving the product by calling 01880060909, messaging our Facebook page, or emailing kenarhat@gmail.com, with your order number, photos and the unboxing video.
Claims made without proof or after the reporting period may not be accepted.

8. Returns, Replacements and Refunds

Because our products are food items, returns are accepted only in limited circumstances. This section should be read together with our standalone Refund & Return Policy.

8.1 Eligible for return/replacement/refund

The product is damaged or leaking on arrival.
The product is defective, spoiled, expired or of clearly unacceptable quality.
A wrong product, wrong variant or wrong quantity was delivered.
The weight or quantity delivered is materially less than ordered.

8.2 Not eligible for return/refund

Change of mind, or dislike of taste, aroma or colour after the sealed product has been opened or consumed.
Natural variations described in Section 3 (such as honey crystallization or batch-to-batch differences).
Damage caused by improper storage or handling after delivery.
Products opened, partly used or tampered with, other than where a defect or contamination is proven.
Claims without the required unboxing video/photo evidence, or reported after the time limit.
Perishable or specially packed items and clearance/discounted items, unless defective or incorrect.

8.3 How it works

After verifying your claim, Kenarhat will, at its discretion, offer a replacement, a partial refund, store credit or a full refund.
We may ask you to return the product (at our cost for eligible claims) or to preserve it for inspection or pickup.
Approved refunds will be processed within [5–7 working days] to the original payment method or mobile wallet. For COD orders, refunds are made through mobile financial services or bank transfer to an account you provide.
Delivery charges are non-refundable unless the error was ours.

9. Product Quality and Food Safety

Kenarhat takes the purity and quality of its products seriously and sources from producers and partners we trust. We do not knowingly sell adulterated, harmful or expired products.
Products should be stored as instructed on the label or product page (generally in a cool, dry place, away from direct sunlight, with the lid tightly closed).
Please check the production date, expiry date and ingredients on the label before use. Persons with food allergies should read ingredient information carefully; our products may be produced in facilities that handle nuts, sesame or other allergens.
If you believe a product is unsafe, stop using it immediately and contact us with the batch details and photos.
Kenarhat is not liable for harm resulting from improper storage, misuse, or consumption contrary to label instructions or medical advice.

10. User Accounts and Security

You may be asked to create an account to place orders or track them. You are responsible for keeping your login details confidential and for all activity under your account.
Notify us immediately at kenarhat@gmail.com if you suspect unauthorized use.
We may suspend or terminate accounts that show suspicious, fraudulent, abusive or policy-violating activity, or that provide false information.

11. Prohibited Activities

You must not:

Use the Website or our social channels for fraudulent, unlawful or deceptive purposes, including placing fake orders or using another person’s payment method without authority.
Attempt to hack, disrupt, overload, scrape, reverse-engineer or gain unauthorized access to the Website, servers or data.
Introduce viruses, malware or harmful code.
Copy, reproduce, republish, sell or distribute our content without written permission.
Post defamatory, abusive, obscene, misleading or unlawful comments, reviews or messages on our Website or Facebook page.
Harass or threaten our staff, delivery personnel or other customers.
Resell our products as being made or authorized by Kenarhat, or misuse the Kenarhat name or brand.

12. Customer Reviews and User Content

By posting reviews, comments, photos or videos on our Website or social media pages, you grant Kenarhat a non-exclusive, royalty-free, worldwide licence to use, display and share that content for business and promotional purposes.
You confirm that you own the content and that it does not infringe anyone’s rights or any law.
We may edit, hide or remove content that violates these Terms or is otherwise inappropriate.

13. Intellectual Property

All content on the Website and our official channels, including the Kenarhat name, logo, brand identity, product photographs, text, graphics, banners, videos and design, is the property of Kenarhat or its licensors and is protected by the laws of Bangladesh, including copyright and trademark law.
You may view and print content for personal, non-commercial use only. Any other use, reproduction or distribution requires our prior written permission.

14. Privacy and Data Protection

We collect and use personal information (such as name, phone, address, email and order history) to process orders, deliver products, provide support, prevent fraud and improve our services.
We do not sell your personal information. We may share necessary information with delivery partners, payment gateways and service providers solely to fulfill your order, or where required by law.
By using our services, you consent to such collection and use as described in our Privacy Policy.
We may send order updates and promotional messages by SMS, call, email or social media. You may opt out of promotional messages at any time by contacting us.

15. Third-Party Links and Services

Our Website or social pages may contain links to third-party websites, payment gateways, courier services or advertisements. Kenarhat does not control and is not responsible for their content, policies or practices. Accessing them is at your own risk.

16. Website Availability

We try to keep the Website available and error-free, but we do not guarantee uninterrupted or error-free operation. We may suspend, modify or discontinue any part of the Website for maintenance, upgrades or reasons beyond our control, without liability.

17. Disclaimer of Warranties

Except as expressly stated in these Terms or required by applicable law, the Website and products are provided on an “as is” and “as available” basis. Kenarhat makes no other warranties, express or implied, regarding the Website, its content or fitness of natural products for any particular purpose. Nothing in these Terms limits your non-excludable rights under the Consumer Rights Protection Act, 2009 or other applicable laws of Bangladesh.

18. Limitation of Liability

To the fullest extent permitted by law, Kenarhat shall not be liable for:

Delays or failure of delivery caused by courier partners, natural events, strikes, road blockades, political unrest or other events beyond our reasonable control (force majeure).
Indirect, incidental, special or consequential losses, loss of profit or loss of data.
Misuse, improper storage or consumption of products contrary to instructions.
Unauthorised access to your account due to your failure to keep credentials secure.
Losses arising from third-party services such as payment gateways, mobile banking providers or internet service providers.

Our total liability for any claim relating to an order shall not exceed the amount you paid for the affected product(s).

19. Indemnification

You agree to indemnify and hold harmless Kenarhat, its owners, employees, partners and affiliates from any claims, losses, damages or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Website or products, or violation of any law or third-party rights.

20. Force Majeure

Kenarhat shall not be responsible for any failure or delay in performing its obligations caused by events beyond its reasonable control, including natural disasters, floods, fire, epidemic, government orders, hartals, strikes, transport disruptions, internet or power failure, or supplier shortages.

21. Suspension and Termination

We may suspend or terminate your access to the Website or refuse service at any time, with or without notice, if you violate these Terms or if we suspect fraudulent or harmful conduct. Termination does not affect obligations already incurred.

22. Changes to These Terms

Kenarhat may update or revise these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Website or placement of an order after changes are posted means you accept the updated Terms. Orders already placed will be governed by the Terms in effect at the time of the order.

23. Governing Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh, including the Consumer Rights Protection Act, 2009 and applicable digital commerce regulations.
We encourage you to contact us first so we can resolve any complaint amicably within a reasonable time.
Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh, at [Jashore / Dhaka].

24. Severability and Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force. These Terms, together with our Privacy Policy and Refund & Return Policy, form the entire agreement between you and Kenarhat regarding the use of our services.

25. Contact Us

For questions, complaints or feedback regarding these Terms or your order:

Kenarhat Jashore Software Technology Park, Jashore, Bangladesh Phone / WhatsApp: 01880060909 Email: kenarhat@gmail.com Website: www.kenarhat.com Facebook: www.facebook.com/kenarhat Customer Support Hours: [ 9:00 AM – 9:00 PM, Saturday–Thursday]

Thank you for choosing Kenarhat.