Privacy Policy

Website: www.kenarhat.com | Facebook: www.facebook.com/kenarhat | Last Updated: [12 November 2026]

1. Introduction

Kenarhat (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit www.kenarhat.com, our Facebook page, or order through phone/WhatsApp, how we use and protect it, and the choices you have. By using our services, you agree to the practices described here.

2. Information We Collect

Information you give us

Name, phone number, email address and delivery address
Account details such as username and password (if you register)
Order details, order notes and communication with our support team
Reviews, comments, photos or videos you submit

Information collected automatically

Device and browser type, IP address, pages visited, time spent and referring pages
Cookies and similar technologies (see Section 7)

Payment information

Payments are processed by third-party gateways and mobile financial services (such as bKash, Nagad, Rocket, or card/bank gateways). Kenarhat does not store your full card number, PIN or OTP. We may receive limited details such as transaction ID, amount, payment status and the last digits of an account number.

3. How We Use Your Information

We use your information to:

Process, confirm, pack, deliver and track your orders
Contact you by phone, SMS, WhatsApp or email to verify orders or share delivery updates
Handle payments, refunds, returns and customer support
Detect, prevent and investigate fraud, fake orders and misuse
Improve our products, website, offers and customer experience
Send promotions, offers and news (you can opt out at any time)
Comply with legal and regulatory requirements of Bangladesh

4. Sharing of Information

We do not sell or rent your personal information. We share it only as needed with:

Delivery and courier partners to deliver your order (name, phone, address, order value)
Payment gateways and mobile banking providers to process payments and refunds
Service providers such as web hosting, SMS, analytics and advertising platforms, bound to use data only for our purposes
Authorities where required by law, court order or to protect our rights, customers or the public
A successor business if Kenarhat is merged, acquired or restructured, subject to this policy

5. Data Security

We use reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse, including secure payment gateways and restricted staff access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential and tell us immediately if you suspect misuse.

6. Data Retention

We keep your information only as long as needed to fulfil orders, provide support, meet legal, tax and accounting obligations, resolve disputes and enforce our policies. After that, we delete or anonymise it.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tools to keep your cart and login working, remember preferences, understand how the site is used, and measure advertising (for example through Facebook/Meta or Google tools). You can control or disable cookies in your browser settings, but some features may not work properly.

8. Your Rights and Choices

You may contact us to:

Access or request a copy of the personal information we hold about you
Correct inaccurate or outdated information
Request deletion of your account or data, subject to legal and order-related retention needs
Opt out of promotional SMS, calls or emails (use the unsubscribe option or contact us)

We will respond within a reasonable time after verifying your identity.

9. Children’s Privacy

Our services are intended for persons aged 18 and above. We do not knowingly collect personal information from children under 18 without parent or guardian consent. If you believe a child has given us information, please contact us and we will delete it.

10. Third-Party Links and Social Media

Our website and Facebook page may link to third-party sites and services. Their privacy practices are their own, and Kenarhat is not responsible for them. Please review their policies before sharing information.

11. Photos, Videos and Reviews

If you submit reviews, photos or videos (including unboxing videos for claims), we may use them to resolve your case. Public reviews or testimonials may be displayed on our channels. We will not publish your phone number or full address.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with a new “Last Updated” date. Continued use of our services means you accept the updated policy.

13. Contact Us

For privacy questions or requests:

Kenarhat Jashore Software Technology Park, Jashore, Bangladesh Phone / WhatsApp: 01880060909 Email: kenarhat@gmail.com Website: www.kenarhat.com | Facebook: www.facebook.com/kenarhat